1. The Company relies on mutual trust and understanding between its clients and itself and endeavours to adhere to the spirit as well as the letter of the code of conduct of the Association of Travel Agents and Tour Operators. A copy of this code is available on request.

2. Booking Procedure: Before booking you should read through the brochure and understand the terms and conditions set out. The terms and conditions set out in this section together with your confirmation invoice comprise the agreement between Jack High Bowling Holidays and those listed on the booking on whose behalf the party leader is acting. When you have booked the holiday you will be asked to pay a deposit of £100 per person or the full amount if you have booked within 9 weeks of departure along with any insurance premiums you have bought through us. We will then send you a confirmation invoice. Our contract with you is made on the issue date of this invoice.

3. Holiday Insurance: It is a requirement that you are adequately insured for your holiday. The Company strongly recommends that all passengers take out Travel Insurance which gives protection against the majority of incidents that can spoil a holiday. We offer a comprehensive Holiday Packaged Insurance arranged by Fore!Sure, underwritten by CAN Insurance Company (Europe) Limited which covers personal accident, medical expenses, cancellation, personal baggage and money etc. We will automatically add insurance to your invoice before you travel unless you have informed us in writing that you have arranged your own insurance.

4. Cancellation: Every effort will be made to operate all holidays as advertised but the Company reserves the right to modify the same or any detail thereof. In the case of material modification of a holiday in each case prior to departure, the Company will offer alternative arrangements, or a full refund of the monies paid. Where the same results from circumstances amounting to force majeure then Company’s reasonable expenses arising from such cancellation will be deducted from the amount refunded. When offering alternative arrangements, the company will, if accommodation is affected, do its best to provide an alternative in the same area. If the Company is only able to offer a lower classification of hotel, it will refund the difference between the actual price and price quoted by the Company of the original accommodation. The Company undertakes to inform the person signing the booking form of any variations, modifications or substitutions as soon as possible. In this context material alterations shall not include delays to travel arrangements caused by weather conditions, mechanical defects, industrial action or other circumstances beyond the Company’s control.

5. If the holiday is cancelled after departure as result of hostilities, political unrest or other circumstances amounting to force majeure then it is the policy of the Company to refund to the client the balance of the price of the holiday after payment of the costs thereof and any reasonable expenses incurred by the Company as a result of such cancellation.

6. If the client changes any of the arrangements after acceptance of the bookings there will be a charge of £25 per person together with any airline and other charges and expenses resulting therefrom.

7. If the client does not pay the Company the balance of the price of the holiday in accordance with these conditions the Company may, by notice to the client cancel the booking in this event the following cancellation charges are payable by the client as listed in the cancellation table:- Also should you wish to cancel your booking you must notify ourselves in writing signed by the person who made the booking as soon as possible. Any such notification must be sent by recorded delivery if posted. Notification of cancellation will only be effective on the date it is received at our office. As we begin to incur costs from the date your booking is confirmed, we must levy cancellation charges to cover these calculated as a percentage of the total cost excluding insurance premiums and amendment charges which are non-refundable in the event of your cancellation a listed in the cancellation table:-
This is to compensate for the expense of processing your booking. For scheduled flights the charge will always be the full amount paid except for regular full fare tickets with no cancellation restrictions where an administration fee will be charged.

8. Balance of payments: Are due 9 weeks before departure.

9. Travel Documents: Clients are responsible for their own passports, visas and any international health certificates that may be required.

10. Late Arrivals: Any expenses incurred by the client failing for any reason to travel in accordance with the notified arrangements are the sole responsibility of the client.

11. Baggage: Clients are responsible for the safe custody of baggage and other personal possessions.

12. Liability to the Client: The Company has taken all reasonable steps to ensure that the holidays advertised in this brochure have been properly arranged and that the hotels, airlines and other organisations used are reputable. However, the Company has no direct control over such businesses and it shall not be liable for their acts or omissions. Furthermore all bookings are subject to any terms and conditions and limitation of liability imposed by such businesses. The Company does not purport to exclude any liability to the client that results from its own negligence.

13. Brochure: The information contained in any brochure issued by the Company will be correct at the date of publication but such information is subject to alteration to take account of subsequent changes thereto. Bookings for holidays advertised in the Company’s brochure are made by the client on the basis thereof and not in reliance or any other representation, warranty or assurance whenever and however made and whether by an employee of the Company or an agent thereof. All prices quoted are on a per person basis.

14. Complaints: If during the course of the holiday the client has any reason for complaint he should report the matter immediately to the local representative agent or hotelier, so that action can be taken to remedy the problem. Any complaint made to the Company after the holiday should be made in writing to the customer relations department within one month of return.

15. Arbitration: Disputes arising out of or in connection with this contract which cannot be amicably settled may (if the client so wishes) be referred to arbitration under a special scheme which, though advised by arrangements with the Association of British Travel Agents, is administered quite independently by the Chartered Institute of Arbitrators. The scheme (details of which will be supplied on request) provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the client in respect of cost. The scheme does not apply for an amount greater than £1,500 per person or £7,500 per booking or to claims which are solely or mainly in respect of physical injury or illness or the consequence of such injury or illness.

16. Flight seats are contracted through major scheduled airline carriers and charter operators. Exact flight details and carrier will be given upon confirmation. Please be aware that airline times can vary within 24-hour clock period and regrettably this is outside our control.

17. Personal Injury: (Whilst participating in arrangements made by us): We have taken all reasonable and proper steps to ensure that proper arrangements have been made for all the holidays which are advertised in the brochure and that the suppliers of the various services which will be provided to you as part of the inclusive holiday are efficient, safe and reputable businesses and that they will comply with the local and national laws of the country in which they provide those services.
We accept responsibility for any loss or damage which you may suffer as a result of the negligence of our employees or agents.
Most accommodation and transport is provided by independent suppliers, for whom we will accept responsibility on the terms set out as follows. If you or any member of your party suffers death, bodily injury or illness arising from the negligence of our suppliers (other than air and sea carriers performing any domestic, internal or international carriage of whatsoever kind for whom we accept no liability), their subcontractors, servants and/or agents, we will accept responsibility provided that they were acting within the scope of or in the course of their employment where the accident occurred. Where transport is by air, sea or rail, their obligations and liabilities are limited in the manner provided by the relevant International Conventions.
Should any payment be made to you or any member of your party by us in any of the circumstances referred to in this section, we reserve the right to claim in your place against the person or organisation responsible for causing the illness, injury or death. This means that you must agree to assign that part of your rights to us and we will be subrogated to those rights.

18. Personal Injury (Unconnected with arrangement made by us): If any client suffers personal injury including illness or death, whilst overseas, arising out of an activity which does not form part of the inclusive holiday arrangements and which is the responsibility of a third party, we will give you help in your resolving of any claim you may have against that third party, subject to the Company’s reasonable discretion. This help will include provision of translation services, communications with authorities and others in foreign resorts, the recommending of foreign lawyers (if needed), explanation of procedures to be followed and the notification to you of any time limits, subject to our spending on all such activities on behalf of yourself and your party a maximum of £5,000 in total. This is on condition that you make an insurance claim under Legal Expenses section of your insurance cover in respect of any legal fees incurred abroad for that purpose, and that you produce to us confirmation from the insurance company of receipt of your notification to them of your claim. Claim proceeds/proceeds from a successful court action are repayable to the Company.

19. Guarantee on price: The price of your holiday is subject to surcharges on the following items: governmental action, aircraft fuel, overflying charges, airport charges and increases in scheduled airfares. Even in this case, we will absorb an amount equivalent to 2% of the holiday price which excludes insurance premiums and any amendment charges. Only amounts in excess of this 2% will be surcharged, but where a surcharge is payable there will be administration charge of 50p per person together with an amount to cover agent’s commission. If this means paying more than 10% on the holiday price, you will be entitled to cancel your holiday with full refund of all money paid except for any premium paid to us for holiday insurance and amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed on the invoice. We reserve the right to increase prices at any time up to 30 days prior to departure subject to the above 2%-10% price guarantee. There will be no increase within 30 days except in the case of bookings made within this time when all price increases may be passed on. Brochure prices are based on sterling exchange rates £1 = 1.4 euros, £1 = 0.8 cyp.

20. Behaviour: If in the opinion of ourselves, any airline pilot, accommodation manager or other person in authority you are behaving in such a way as to cause danger, distress or annoyance to others or damage to property, your holiday arrangements may be terminated by either ourselves or the supplier concerned. In this situation, we will have no liability to you and will not be responsible for making any refunds, paying any compensation or meeting any costs or expenses you incur as a result. Further, you must meet any expenses we incur as a result of your behaviour.

21. Suppliers Conditions: Most of our suppliers have conditions of contract which affect the provision of your holiday. These conditions may limit or exclude the suppliers liability to you, often in accordance with International Convention. Copies of these conditions are available from us on request.

22. English Law: Your contract made in our conditions of booking is subject to English Law and jurisdiction.

Book with Confidence:
Each tour operator which holds an ATOL is examined every year by the CAA to ensure that it is properly managed and financially sound. This does not mean that it cannot fail, but is less likely to fail. Before it gets a license, the tour operator also has to lodge a bond - a financial guarantee provided by a bank or an insurance company - in proportion to its annual turnover. If it then fails, the CAA uses the bond money to pay for people abroad to continue their holiday and to travel home as planned, and to make refunds to those who have paid but not yet travelled. If a bond isn’t enough, the Air Travel Trust, which is managed by the CAA, has a fund which is available to top it up.

Price Match:
To claim on our Price Match promise please send a copy of the exact quotation you have received. This must be from an ATOL bonded tour operator.