Booking Agreement 2008/2009
Our agreement with you
Our agreement with you is designed to protect your interests.
It means that you will always get a fair deal when you
book with Jack High.
BOOKING YOUR HOLIDAY
1 - Financial Protection
If your travel arrangements include a
flight leaving the UK, you are protected by ATOL as
we hold an ATOL License granted by the Civil Aviation
Authority (CAA). Our ATOL number is (ATOL 4656.) These
arrangements ensure that if we become insolvent, you
will be refunded any payments made for a holiday booked
with us if you have not yet travelled. If you are overseas
and we become insolvent, the arrangements will ensure
that you are returned home to the UK. For further information
visit the ATOL website at www.atol.org.uk. We are also
members of ABTA, www.abta.com, which further enhances
your protection.
2 - Holiday Descriptions
We describe holiday arrangements we make in various
brochures, leaflets and sales flyers, and on the Internet.
We have the right to change any of these descriptions
of services, facilities or prices at any time until
we confirm your booking. If there is any change, we
will tell you before the booking is confirmed.
3 - Bookings and Payments
Your contract is with The INTA Group Limited, trading
as Jack High Bowling, address: Unit 9, Bankside, The Watermark, Gateshead NE11 9SY.
Company Registration: 3032644. Before booking you should read through the
brochure and understand the terms and conditions set
out. We also recommend that you contact our reservations
department to check the most up-to-date information
about the holiday that you have chosen.
a) When you ask for your holiday booking to be confirmed,
we will confirm the booking there and then and secure
your holiday arrangements for you. By doing this you
are accepting the booking on the terms of this agreement.
b) At the time of confirming your holiday you will be
asked to pay a deposit of £100 for each person,
(excluding infants under 2 years) along with any insurance
premiums you have requested, or the full amount if you
have booked within 9 weeks of travel. Certain airlines
have special payment requirements and we will tell you
them when you book as your deposit may increase. A higher
deposit may be required if you booked additional holiday
arrangements, or where suppliers and airlines have imposed
additional terms on us. When you pay your holiday balance
only (excluding £100 deposit) by credit card,
we reserve the right to levy a 2% handling charge for
each payment made by these means (no charge for banks
direct debit cards). If paying by cheque, please make
cheques payable to The INTA Group Ltd.
c) We will send you the confirmation invoice. Unless
you question the arrangements, there will automatically
be a binding contract between us seven days after we
issue the confirmation invoice. If you are due to travel
within 9 weeks, there will automatically be a binding
contract on the day you book.
d) Our acceptance of your deposit or payment forms a
contract between INTA Group trading as Jack High and
the party leader (first named passenger) acting on behalf
of all passengers in the party. These booking conditions
apply.
e) You must pay the rest of the holiday costs no later
than 9 weeks before you are due to leave. If we do not
receive the balance by the due date, we can cancel your
holiday and ask that you pay the appropriate cancellation
charges. We do not usually send reminders for money
we are owed, or receipts on payment.
f) If you have any special requests, please tell us
when you book. We will ask the relevant supplier to
make arrangements for your special request. You must,
however, appreciate that there is no obligation to fulfill
your special request and the relevant supplier may not
do so. If you want to book seats in advance, we will
regard this as a special request and if a carrier confirms
your request, it does not mean your request is guaranteed.
g) If there is any part of the holiday you want to book
which is particularly important to you, you must tell
us when you book. If you do not, your legal rights will
be affected.
h) If you have any medical condition which may affect
your ability to take part in any holiday, you must tell
us before you book or when the condition arises if this
is after you have booked. We may ask you to give us
detailed medical information and, depending on that
information, we have the right either not to accept
your booking or to cancel your holiday without charging
you.
4 - Holiday Price
a) The items included are clearly shown in the descriptions
or the price panels. The price for all travel includes
all UK taxes, but you will have to pay for anything
else, including any amounts set by overseas authorities,
which you have to pay locally.
b) We fully guarantee the price on your holiday confirmation
invoice. It will not change unless you or we change
your holiday arrangements.
c) Our holiday prices are based on known costs and the
following exchange rates: Euro 1.45, Cypriot Pound 0.84 (subject to change, see clause 9)
5 - Insurance
We strongly recommend that you take out holiday insurance
before you travel. This should cover you if you have
to cancel your holiday or for any emergencies that may
arise while you are away. Please remember that the protection
that policies offer may vary.
BEFORE YOU TRAVEL
6 - The Package Travel, Package
Holidays and Package Tours Regulations 1992 (The Regulations)
a) The Regulations set various legal requirements for
package holidays. We will accept any travel arrangement
you book with us in the UK before your departure as
being a package holiday. These conditions are designed
to reflect the Regulations.
b) The Regulations limit how much we can change or cancel
your package holiday and set out certain consequences
if we do change or cancel your package holiday. We also
have to accept certain liability if something goes wrong
with your package holiday. In the conditions that deal
with changes or cancellations by us and our liability
if something goes wrong with your package, we only cover
the areas where the Regulations allow us to make decisions
that we feel are appropriate. You must read these conditions
with the Regulations, which you can get from any branch
of the Stationery Office.
7 - If You Change Or Cancel Your
Booking
a) If you need to change your holiday arrangements,
you must let us know as soon as possible either by phone
or in writing. We will make an administration charge
of £25 for each person plus any further cost we
have to pay to make the alteration.
b) NOTE: Certain travel arrangements (e.g. domestic
and internal flights, low cost airlines) cannot be changed
after the confirmation.
c) We will treat any changes made within 60 days of
your departure as a cancellation. Many low cost carriers
will expect full payment. You will then have to pay
the charges as shown in the table below.
d) If you or any member of your party needs to cancel
their holiday (or part of it) once it has been confirmed,
the person listed as the lead name on the booking must
write and let us know. When we receive notice, we will
then ask you to pay the cancellation charges, as shown
in our cancellation table, to cover our administrative
costs. These costs include money we have to pay suppliers
and any money we lose as a result of the cancellation.
We cannot refund any insurance premiums you have paid.
Once we have processed the cancellation, you will receive
a cancellation invoice. Please keep this if you are
making an insurance claim, as you may need it. The charges
apply to all parts of your holiday and are as follows:
| Period before your departure date
|
Charge for each person |
| More than 60 days |
Deposit only |
| 59 to 29 days |
50% |
| 28 to 7 days |
80% |
| Within 7 days |
100% |
If you cancel you will have to pay a cancellation charge,
in all periods, that is equal to your deposit. Certain
holidays have special cancellation requirements and
we will tell you them when you book. We have the right
to use any money that you have already paid to cover
the cancellation charges.
8 - If We Change Or Cancel Your
Booking
a) If we cancel your holiday, or you cancel it because
you won't accept a significant change that we make,
you will not be entitled to any compensation if:
_ we have cancelled or changed your holiday because
of the circumstances under Regulation 13(3)(b);
_ you have refused to accept a reasonable alternative;
or
_ we have cancelled or changed your holiday because:
i) you have not paid when we asked you to (see clause
3 b) above);
ii) the holiday is not suitable for you (see 3 i) above);
iii) your behaviour is not acceptable.
b) If we offer you another holiday, you will have to
pay the difference if it is more expensive but if it
is cheaper, we will pay you the difference.
c) Any refund does not include your payment for insurance.
d) If we make any significant change to your holiday
after you have already left, you must accept any reasonable
alternative and, if you do not, we do not have to make
other arrangements or refund or compensate you. We do
not have to compensate you if any change is caused by
anything described under Regulation 13 (3)(b) or Regulation
15 (2)(a) or (b) or (c).
e) A significant change is one which any reasonable
person thinks would materially affect your holiday.
9 - Circumstances Outside Of
Our Control
a) We do not have to pay compensation or accept any liability
if our performance is affected by an event beyond our
control, which our suppliers or we could not expect
or avoid even by being very careful. We include the
following as events beyond our control - war or threat
of war, riots, terrorist activity, industrial disputes,
natural or nuclear disasters, fire, bad weather conditions,
technical problems due to transport, airports or ports
being closed or full, schedules being cancelled or changed
by scheduled service airlines or any other similar event.
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